TERMS AND CONDITIONS
TERMS OF SERVICE
By using Malama Trash Services, the account holder agrees to the following service terms, conditions, and operational guidelines.
⚠️ SERVICE ENFORCEMENT
To protect our drivers, equipment, route efficiency, and other customers, Malama Trash Services strictly enforces all service rules.
Malama Trash Services reserves the right to:
• Refuse pickup of non-compliant trash
• Leave excess trash behind
• Charge cleanup, overage, handling, contamination, or special service fees
• Suspend or terminate service for repeated violations
• Refuse unsafe, unsanitary, hazardous, or improperly prepared waste
• Photograph trash placement, overflow, loose debris, or property conditions for service documentation and enforcement purposes
• Refuse service at any property due to safety concerns, repeated violations, abusive behavior, unsanitary conditions, or non-payment
Repeated violations may result in immediate service cancellation without refund for the current billing period.
The account holder is responsible for ensuring all occupants, guests, tenants, residents, or property users comply with these service terms.
🗑️ APPROVED TRASH PREPARATION
ALL trash must meet the following requirements:
• Trash must be fully bagged and securely tied shut
• Plastic trash bags only
• Paper bags, grocery bags, cardboard boxes, open containers, storage bins, or loose piles are NOT accepted as trash containers
• Loose trash will NOT be collected
• Bags must not leak liquids, food waste, or debris
• Each bag must weigh under 20 lbs
• Overfilled, excessively compacted, ripped, or leaking bags will NOT be collected
• Animal waste must be double-bagged inside a sealed trash bag
• Trash must be placed roadside in the designated pickup area unless otherwise approved by Malama Trash Services
Drivers are not required to hand-load loose trash, unpack containers, clean trash areas, collect scattered debris, or remove trash from inside homes, garages, yards, or private property.
Customers are responsible for cleaning up any loose or scattered trash before pickup.
Bags that break during collection due to improper packing, excessive weight, sharp objects, poor bag quality, or non-compliance may be left behind for customer cleanup.
Excessively dirty, leaking, infested, contaminated, or hazardous trash may be refused entirely.
Failure to place trash roadside for pickup may result in skipped service without refund unless prior arrangements have been approved.
📦 CARDBOARD POLICY
Small household cardboard is accepted only if:
• Flattened
• Bundled neatly
• Kept dry
• Limited to reasonable household quantities
The following are NOT included in standard residential service:
• Moving boxes
• Large delivery packaging
• Commercial quantities
• Excessive overflow cardboard
• Loose cardboard piles
• Wet cardboard
Excess cardboard will NOT be collected unless pre-approved and may result in additional charges.
📏 SERVICE LIMITS & PRICING
Standard Residential Service:
• Up to 100 gallons of properly bagged household trash per week
• $40/month + tax (Hilo)
• $45/month + tax (outer areas)
Extended Residential Service:
• Up to 200 gallons of properly bagged household trash per week
• $65/month + tax (Hilo)
• $70/month + tax (outer areas)
Examples of 100 gallons:
• Up to 7 standard 13-gallon kitchen bags
• Up to 3 standard 33-gallon bags
• Up to 2 standard 50-gallon bags
Additional trash is NOT included in standard pricing.
Occasional overflow is billed at:
• $1 per 10 gallons
Recurring overages may result in automatic upgrade to a higher service level.
Occasional overflow charges, cleanup fees, handling fees, contamination fees, and special service fees may be processed immediately to the payment method on file.
Extra trash outside the service limit may be left behind unless pre-approved.
Trash generated from move-outs, evictions, parties, guest turnovers, construction, remodeling, demolition, or property clean-outs is NOT considered standard residential service and may require separate pricing.
🚫 PROHIBITED ITEMS
The following items are NOT accepted under standard residential service:
• TVs or electronics
• Tires
• Appliances
• Furniture
• Construction debris
• Concrete, dirt, rock, roofing materials, or heavy demolition waste
• Paint, chemicals, fuel, oil, propane tanks, or hazardous waste
• Batteries
• Liquids of any kind
• Sharps, needles, or medical waste
• Flammable materials
• Dead animals
• Hot ashes, charcoal, or fire debris
Malama Trash Services reserves the right to refuse any item deemed unsafe, hazardous, excessive, or inappropriate for standard residential collection.
⏰ PICKUP REQUIREMENTS
• Trash must be curbside by 6:00 AM on pickup day
• Customers are strongly encouraged to place trash out the night before
• Pickup times may vary due to routing, traffic, weather, landfill delays, equipment issues, staffing, or operational needs
• Missed pickups due to late placement are NOT eligible for return service until the next scheduled pickup
🚗 ACCESS REQUIREMENTS
Customers are responsible for maintaining safe and accessible pickup conditions.
Service may be skipped without refund if:
• Trash is blocked or inaccessible
• Loose animals are present
• Roads or driveways are unsafe
• Excessive loose debris creates unsafe conditions
• Weather, flooding, fallen trees, or road closures prevent safe access
• Vehicles, gates, or obstacles block pickup access
🐶 PET POLICY
All animals must be properly secured during pickup hours.
Drivers will not exit vehicles where loose or aggressive animals are present.
💳 BILLING & PAYMENTS
• Valid auto-pay enrollment with an active payment method on file is REQUIRED for all accounts
• Accounts without a valid payment method on file are not eligible for service
• Payments are processed on the 1st of each month
• Accounts unpaid after the 5th are automatically suspended
• Service resumes only after payment is received in full
• A $15 restart fee applies to suspended accounts
Overage charges, cleanup fees, handling fees, contamination fees, restart fees, and additional service charges may be charged immediately to the payment method on file.
Returned payments, chargebacks, or disputed transactions may result in immediate service suspension or termination.
🔁 CANCELLATIONS
• No long-term contracts
• Customers may cancel anytime before the next billing cycle
• Prorated refunds may be issued before mid-month at company discretion
• Service suspended for non-payment will resume only after all balances and fees are paid
⭐ SERVICE GUARANTEE
If Malama Trash Services misses a scheduled pickup due solely to company error, we will make reasonable efforts to return as soon as operationally possible at no additional charge.
Malama Trash Services is not responsible for delays caused by weather, traffic, road conditions, landfill closures, mechanical issues, emergencies, or events outside company control.
By using Malama Trash Services, the account holder acknowledges and agrees to all terms listed above